Refund Policy

We value your satisfaction and aim to provide a seamless shopping experience. Please review our refund policy below:

Return Eligibility

• Items must be returned within 14 days of receipt.
• To be eligible, the item must be unused, in its original condition, with tags attached, and in its original packaging. A receipt or proof of purchase is required for all returns.

How to Initiate a Return?

• To initiate a return, contact us at info@twistedculturecorp.com.
• If the return is approved due to damage, defects, or errors on our part, we will provide a prepaid return shipping label along with instructions.
• Returns for reasons such as customer error or a change of mind must be shipped back at your own cost.

Damages and Issues

• Inspect your order upon delivery. If the item is defective, damaged, or incorrect, notify us immediately with photos to assist in resolving the issue.

Non-Returnable Items

• Custom or personalized items, gift cards, and sale items are non-returnable.
• If you are unsure about an item’s eligibility, reach out to us for clarification.

Exchanges

• To receive a different item, please process a return and place a new order once your return is approved.

Refunds

• After receiving and inspecting your return, we will notify you if it is approved.
• Approved refunds will be processed to your original payment method. Please note that processing times may vary based on your bank or credit card company.