Shipping Policy

All orders are processed within 5 business days (excluding weekends and holidays) from the date of purchase. Once your order is confirmed, you will receive a confirmation email. Please note that this processing time is in addition to carrier shipping times. A second email with tracking information will be sent once your order has been shipped.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. For international orders, please be aware that import duties and taxes (including VAT) may apply once your shipment reaches its destination country. These additional charges are the responsibility of the customer.

How Can You Track Your Order?

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update. If you haven’t received your order within 10 days of receiving the shipping confirmation, please contact us at Info@twistedculturecorp.com with your order number and details.

Shipping to P.O. Boxes

Certain carriers may not deliver to P.O. Box addresses. Please verify with your selected carrier or provide an alternative shipping address if necessary.

Returns, Refunds, and Exchanges

If your item is unused and in its original condition, you may be eligible for a refund. Please note that return shipping costs are the responsibility of the customer. No exchanges are offered at this time due to logistical constraints.

If your order arrives damaged or defective, please email us at Info@twistedculturecorp.com within 10 days of delivery. Include your order number, a description of the issue, and photos of the damaged item. We will assess the situation on a case-by-case basis to determine the best solution.

Further Assistance

For additional questions or concerns, please contact us at Info@twistedculturecorp.com.